Frequently asked questions !
We use Australia Post as our shipping partner.
All our shipping is tracked.
We offer shipping Australia and world wide at the following rates:
- Free Standard shipping with orders over $100
- A flat rate of $10.95 for orders less than $100
- Express Post at a flat rate of $14.40
- Pick Up option.
2. New Zealand:
-Flat rate International Standard shipping $22.35
- Flat rate International Standard shipping $33.40
4. USA & Canada:
-Flat rate International Standard shipping $37.25
5. UK, Europe & South Africa:
-Flat rate International Standard shipping $42.75
Our aim is to make your online experience a happy one. If there is any fault in the product we will gladly exchange it or refund you. Please notify us within 7 days of receiving your parcel to make necessary arrangements. Products must be unused and in original condition.
Payment methods include PayPal, debit or credit card that is administrated by Stripe. We do not keep any credit card or debit card or bank details on file.
We do require some personal information for completion of transaction like your email address, mobile or alternative number and address. None of these information is ever sold or shared with a third party. Your mobile or phone number is only ever used if there is a problem with the order, eg stock and we need to contact you with alternative arrangements as sometimes emails can end up in junk folder. Our preferred method to communicate with you is by email.