Frequently asked questions !
Fulfilment and Shipping
1. Fulfilment:
Orders placed before 12pm is packed and shipped the same day.
Orders placed after 12pm is packed and shipped the following day.
2. Shipping:
We use Australia Post as our shipping partner.
All our shipping is tracked. An email is sent with your tracking number, please check your spam folder.
We offer shipping Australia wide at the following rates:
- Free Standard shipping with orders over $200
- A flat rate of $10.95 for orders less than $100
- Express Post at a flat rate of $14.40
- Pick Up option available from Sheldon in Redland City, Brisbane, Queensland.
Please contact me for available pick up times.
Return policy
Our aim is to make your online experience a happy one. If there is any fault in the product we will gladly exchange it or refund you. Please notify us within 7 days of receiving your parcel to make necessary arrangements. Products must be unused and in original condition.
Payment Method
Payment methods include PayPal, debit or credit card that is administrated by Stripe. We do not keep any credit card or debit card or bank details on file.
Privacy
We do require some personal information for completion of transaction like your email address, mobile or alternative number and address. None of these information is ever sold or shared with a third party. Your mobile or phone number is only ever used if there is a problem with the order, eg stock and we need to contact you with alternative arrangements as sometimes emails can end up in junk folder. Our preferred method to communicate with you is by email.